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Search results for “guest intelligence”
China's outbound travel beats forecast, Alibaba debuts Flyzoo Hotel, and more
12/24/2018
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9:40:50 AM
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Chinese tourists have made 162 million outbound trips before this year ends, Alibaba launched its first “future hotel” Flyzoo, and Ctrip tapped into social networking with a new feature.
Robot front desk supplier RestHour secures tens of millions of yuan
11/20/2018
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3:32:22 PM
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RestHour is open to customized requirements of hotels by expanding from check-in procedures to smart room supports, such as light, temperature, curtain and TV controlled by human voice.
The six principles of personalization for hotel websites
11/14/2018
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7:59:19 AM
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The six principles are: you cannot force conversion, what users do is more important than what users "like", too many options is like no options, everything you think you know is (probably) not true, average is always wrong, increase sample size if results are inconclusive.
Marriott hack may have come from China
12/07/2018
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9:18:09 AM
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Private investigators found hacking tools, techniques and procedures that featured in past attacks attributed to Chinese hackers, according to the report.
Hotels: A flexible future?
10/30/2018
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3:42:11 PM
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A Hilton spokesperson said: “The new pricing structure will provide added flexibility for those who want it and cost-savings for those who do not require the flexibility to change their reservations.”
Expedia rolls out Guest Insights technology for booking behavior intel
10/31/2018
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6:21:46 PM
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Information analyzed by Guest Insights includes guest origin details, average daily rate, average booking window, average cancellation rate and other historical information.
Online giant JD.com backs hotel business with its retailing strength
10/27/2018
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5:57:16 PM
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Jingdong Travel will support hotel operators and suppliers with immersive experience, membership benefits, connection platform and all-inclusive marketing services.
Evolve acquires vacation rental pricing platform Everbooked
10/25/2018
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1:59:16 PM
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Evolve has been using Everbooked’s market intelligence tools and dynamic pricing algorithms for the past two years, and now it will have exclusive access to the technology.
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